Sandos Caracol Eco Resort All Inclusive, Playa del Carmen, Quintana Roo, Mexico, 5 star hotel
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Sandos Caracol Eco Resort - book now
Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Mexico, Price range: $159 - $391
Description: This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Eco Resort is set on Playa del Carmen Beach, overlooking Cozumel Island. Some of the rooms have balconies overlooking the Caribbean Sea.
There are 3 buffetes including international and itialian, plus 6 a la carte restaurants (Oriental, Mexican Brazilian, Italian, Mediterranean and stake house), we also have a 24-hour snack bar available.
Sandos Caracol Eco Resort is in beautiful gardens and features bright accommodations. All rooms have flat-screen TVs, air conditioning and a mini-bar. Wi-Fi is available for free in public areas.
Sandos Caracol Eco Resort features lessons, including yoga and scuba diving. There is also a water sports center, evening entertainment, and children's and teen's activities. Spa facilities include a sauna, hot tub and gym.
There are ecological activities for the whole family.
The Sandos Caracol Eco Resort is 2 mi from the Church of Guadalupe and a 45-minute drive from Cancún Airport. The Gran Coral Golf Riviera Maya is located within the same estate as the Sandos.
Sandos Caracol Eco Resort All Inclusive, Playa del Carmen, Quintana Roo, Mexico, 5-star hotel
100% verified reviews
Pluses:
Staff in general is extremely helpful. I really enjoyed the activities at the hotel and want to thank Monica and Yami from the activities desk. They were great! Also the Yoga professor, Juan Carlos, is excellent. You have really good yoga classes from Monday to Saturday with him from 8 am. If you like Yoga or relaxing, I definitely recommend his classes.
Food is OK. You have variety though I personally believe that the quality could be improved both at the buffet and at the a la carte restaurants. It´s worth mentioning that you can choose any restaurant you want without previous reservations regardless of how many days you stay (except for El Templo which requires pre-booking).
The Spa is also a really nice plus. You have saunas and different types of hydro-massages and a lovely swimming pool. Gym is also great as well as the bike tour! Mayan shows and representations were really nice. Drinks were also great!
Finally, the cenotes, the activities in general, the Acqua Park and the animals make of this hotel a beautiful place to spend your vacations. Being able to visit Sandos Playa Car without additional costs (besides transportation) is a really nice plus as well since you have great beach there.
Minuses:
1 - The Royal Elite program invitation and explanation was a complete waste of time. I´ve been lots of times to Caribbean resorts and was never really interested as I was 99% convinced they would spam me just to get some $$. This time, I was a bit bored a on gray day and decided to participate. The program explanation was too long, confusing and poorly explained just like imagined. I am not really interested to spend 90 minutes of my time on vacations listening to sellers. Plus, the people trying to sell this package had no basic idea about how marketing works: You don´t spam your clients all over the place almost forcing them to get this one time opportunity. The best marketing strategy is to provide to the point, concise and brief information about how a program works and letting the customer decide afterwards if he's interested or not and after answering all the relevant questions. It may work for some people but was bizarre for my point of view.
2 - Beach is full of rocks but you can get around them if you look for the sand path in the Adults Area. Having the option to visit Sandos Playacar is great since there are no rocks at all there and beach is absolutely beautiful.
3 - I think all visitors would really appreciate it if hotel could provide a FREE shuttle to visit not only Sandos Playa Car but Sandos Cancun.
4 - Most people of the hotel are extremely nice but some people offering services in the hotel spam you all over the place. I don't mind being asked about doing something or buying something a few times but when they ask you the same thing each and every day, it becomes a bit frustrating. I understand people is working and trying to sell a service or product...I just guess I don't believe that to be right approach by spamming clients and it bothers me. If client is interested, he will ask for the information.
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