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Metro Trains

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Metro Trains
Metro Trains
Metro Trains
Metro Trains
Metro Trains
Metro Trains
Metro Trains
Metro Trains
Metro Trains
Metro Trains
Metro Trains
Metro Trains
Metro Trains
Metro Trains
Metro Trains
Phone:
+61 1800 800 007

Address:
Melbourne, Victoria 3001, Australia

Metro Trains Melbourne, known colloquially as simply Metro, is the franchised operator of the suburban railway network in Melbourne, Australia. Metro Trains Melbourne is a joint venture between MTR Corporation , John Holland Group and UGL Rail .Metro Trains Melbourne operates a fleet of 420 three-car train sets on 965 kilometres of track. There are sixteen regular service train lines and one special events train line. The train fleet travels over 30 million kilometres and provides more than 228 million customer boardings each year, over 14,000 services each week and carries over 415,000 passengers each weekday. Metro Trains Melbourne is also responsible for 218 railway stations and employs a workforce of 3,500 rail professionals including train drivers, mechanical and electrical engineers, network operations specialists and customer service representatives.The railway track, infrastructure and rolling stock is owned by VicTrack on behalf of the State Government, and is leased to Public Transport Victoria which then sub-leases them to Metro Trains Melbourne. The State Government now also owns the name 'Metro,' and it will probably stay even if there is a change of operators. Metro Trains has faced criticism in the past and has been voted the worst rail system in Australia since 2011.A study by Canstar Blue revealed that customers rated Metro as the worst metropolitan train service in Australia, with a rating of three stars compared to four stars in all other capital cities. The same survey also revealed 53% of Metro's customers often experienced delays while 70% experienced overcrowding. Melbourne/Metro also had the lowest customer ratings for safety, cleanliness and the ticketing system.
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